Outage in The Graph

Upgrade Indexer degraded performance

Resolved Major
June 11, 2024 - Started over 1 year ago - Lasted 1 day
Official incident page

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Outage Details

You might see "Bad Indexers" error returned on production URL
Components affected
The Graph Network: Gateway
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/12/2024 02:35PM

This incident has been resolved.

MONITORING over 1 year ago - at 06/11/2024 05:56PM

The issue with the upgrade Indexer has been resolved and we are closely monitoring it. The decentralized network and gateway are healthy and working as expected.

For subgraphs on fully supported networks, we still recommend ensuring you have sufficient curation to attract additional Indexers who can serve your queries. In many cases, 3K GRT is sufficient but some subgraphs may require more or less curation signal.

For a list of supported networks, please visit: https://thegraph.com/docs/en/developing/supported-networks/ and for more assistance signaling your subgraphs, please visit: https://thegraph.com/docs/en/network/curating/#how-to-signal.

IDENTIFIED over 1 year ago - at 06/11/2024 04:45PM

The decentralized network and gateway are healthy and working as expected. The current issue with certain queries failing are solely contained to an issue with the upgrade Indexer, which serves queries when other Indexers are unavailable to do so.

For subgraphs on fully supported networks, we recommend ensuring you have sufficient curation to attract Indexers who can serve your queries. In many cases, 3K GRT is sufficient but some subgraphs may require more or less curation signal.

For a list of supported networks, please visit: https://thegraph.com/docs/en/developing/supported-networks/ and for more assistance signaling your subgraphs, please visit: https://thegraph.com/docs/en/network/curating/#how-to-signal.

IDENTIFIED over 1 year ago - at 06/11/2024 08:40AM

You might see "Bad Indexers" error returned on production URL

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