Outage in The Predictive Index

Subset of Users experiencing intermittent blank white page when accessing and navigating the PI software

Resolved Minor
July 23, 2024 - Started about 1 year ago
Official incident page

Incident Report

We are currently monitoring an issue affecting a subset of Central/Midwest users causing a blank white screen to appear when trying to access the PI platform. This being caused by a hosting issue with Microsoft. We currently have an open ticket with them and are monitoring. In the short team, please refresh the page a few times and that should allow you to access the platform.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 08/09/2024 02:16PM

This incident has been resolved.

MONITORING about 1 year ago - at 08/06/2024 06:04PM

We have discovered our cloud provider reverted a change to their network infrastructure which seems to have resolved the issue, but we will continue to monitor this issue closely.

MONITORING about 1 year ago - at 07/31/2024 09:46PM

We are currently monitoring an issue affecting a subset of Central/Midwest users causing a blank white screen to appear when trying to access the PI platform. This being caused by a hosting issue with Microsoft. We currently have an open ticket with them and are monitoring. In the short team, please refresh the page a few times and that should allow you to access the platform.

MONITORING about 1 year ago - at 07/31/2024 09:46PM

We are continuing to monitor for any further issues.

MONITORING about 1 year ago - at 07/23/2024 08:51PM

We are currently monitoring an issue affecting a subset of Central/Midwest users causing a blank white screen to appear when trying to access the PI platform. This being caused by a hosting issue with Microsoft. We currently have an open ticket with them and are monitoring. In the short team, please refresh the page a few times and that should allow you to access the platform.

Latest The Predictive Index outages

Degraded performance in the PI software - 8 days ago
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Monitoring PI Software: Blank white screen when logging in - 3 months ago
PI Software: Blank White Screen when logging in - 5 months ago
Degraded performance in the PI software - 5 months ago

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