Outage in Thinkific

Thinkific App: Users experienced a delay in payments-related events processing

Resolved Minor
January 28, 2025 - Started 9 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently experiencing a service delay with our payment processing. Users may notice a delay in their payments but our engineers have identified the problem and pending events will be fully processed in less than an hour. We appreciate your patience while we sort this out to get the feature back and running smoothly.
Components affected
Thinkific Application

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 01/28/2025 09:04PM

Thinkific App: Users experienced a delay in payments-related events processing - Resolved

On Jan 28th, 2025, around 12:25 EST, the Thinkific App experienced a delay processing payment events. We deployed a fix, and users should now be able to complete purchases successfully without any delays.

We appreciate your patience while we sorted this out and apologize for any interruption to your day.

MONITORING 9 months ago - at 01/28/2025 05:50PM

We are currently experiencing a service delay with our payment processing.
Users may notice a delay in their payments but our engineers have identified the problem and pending events will be fully processed in less than an hour.
We appreciate your patience while we sort this out to get the feature back and running smoothly.

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