Outage in ThinkOn

OTT2 / OTT2E - Key Management Server outage, affecting SOS service

Resolved Major
July 14, 2025 - Started about 1 month ago - Lasted 3 days
Official incident page

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Outage Details

We still continue working with a vendor to resolve this issue.
Components affected
ThinkOn OTT2 Object Storage
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 07/17/2025 04:21PM

This incident has been resolved.

IDENTIFIED about 1 month ago - at 07/15/2025 05:32PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 07/15/2025 05:32PM

ThinkOn Team is continuing to work with the vendor to restore SOS service.

IDENTIFIED about 1 month ago - at 07/15/2025 04:12PM

ThinkOn Team is continuing to work with the vendor to restore SOS service.

IDENTIFIED about 1 month ago - at 07/14/2025 07:51PM

We are continuing to work with the vendor to restore SOS services.

INVESTIGATING about 1 month ago - at 07/14/2025 07:41PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 07/14/2025 03:52PM

We still continue working with a vendor to resolve this issue.

Latest ThinkOn outages

CGY4 - vCloud portal is down - about 1 month ago

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