Outage in ThinkOn

CMB1 - Network connectivity issue

Resolved Minor
August 22, 2025 - Started about 2 months ago - Lasted 1 day
Official incident page

Incident Report

We are currently investigating the issue.
Components affected
ThinkOn CMB1 Virtual Compute ThinkOn CMB1 Object Storage ThinkOn CMB1 Veeam Cloud Connect ThinkOn CMB1 Internet Connectivity ThinkOn CMB1 Zerto

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/23/2025 08:20PM

This incident has been resolved.

MONITORING about 2 months ago - at 08/23/2025 01:35PM

The fibre has been repaired and services have come back online. We are currently monitoring the network.

IDENTIFIED about 2 months ago - at 08/23/2025 12:24PM

Fibre teams have successfully lashed the damaged fibers on both ends
One cable has been fully spliced
The fibres on the other end are currently being spliced

IDENTIFIED about 2 months ago - at 08/22/2025 10:35PM

Our vendor has dispatched field technicians to the site, and repair work is underway.

IDENTIFIED about 2 months ago - at 08/22/2025 10:17PM

Our ThinkOn engineers are continuing to work with the vendor to resolve the issue.

IDENTIFIED about 2 months ago - at 08/22/2025 09:00PM

We continue working with a vendor to resolve the issue.

IDENTIFIED about 2 months ago - at 08/22/2025 07:17PM

We are currently working with a vendor to resolve the issue.

INVESTIGATING about 2 months ago - at 08/22/2025 07:01PM

We are currently investigating the issue.

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