Outage in ThinkOn

[CYG3/CGY5] Network Outage

Resolved Major
September 05, 2025 - Started about 1 month ago - Lasted about 7 hours
Official incident page

Incident Report

We are currently experiencing a network outage at our CGY3 & CGY5 site. Our ThinkOn engineers are working with the vendor to find a resolution for this issue.
Components affected
ThinkOn CGY3 Veeam M365 ThinkOn CGY3 Object Storage ThinkOn CGY3 Zerto Replication ThinkOn CGY3 Veeam Cloud Connect ThinkOn CGY3 Virtual Compute ThinkOn CGY3 Internet Connectivity ThinkOn CGY5 Virtual Compute

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/05/2025 08:45PM

ThinkOn engineer worked with the vendor to resolve the issue.

INVESTIGATING about 1 month ago - at 09/05/2025 03:08PM

Thinkon Team is continuing to troubleshoot with the Vendor.

INVESTIGATING about 1 month ago - at 09/05/2025 01:48PM

We are currently experiencing a network outage at our CGY3 & CGY5 site. Our ThinkOn engineers are working with the vendor to find a resolution for this issue.

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