Outage in ThinkOn

NUBAV - Multiple Services Impacted

Resolved Major
October 29, 2025 - Started 6 days ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently working with a vendor to resolve this issue.

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Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 10/30/2025 12:59AM

We’re pleased to report that all systems are now back online, including storage, vCloud, and all affected virtual machines (VMs) and physical servers.

What You Should Know:
-Some virtual machines and dedicated blades may require a manual reboot to reconnect fully to storage.
-If you experience any issues accessing your systems, please contact the Service Desk.

We sincerely apologize for the inconvenience and appreciate your patience throughout the recovery process.

IDENTIFIED 6 days ago - at 10/30/2025 12:06AM

- Storage for dedicated blades has been successfully restored. However, some dedicated blades may require a manual reboot to fully reconnect to storage services.
- All affected tenant VMs are now back online and operational.
- Our teams are continuing work to restore vCloud access, and we will provide updates as progress continues.
Thank you for your patience as we work toward full service recovery.

IDENTIFIED 6 days ago - at 10/29/2025 10:20PM

We are currently in the process of restoring object storage, vCloud, and other affected services. Our teams are actively working to bring systems back online as quickly and safely as possible.

Next Update: Scheduled in 90 minutes

Thank you for your continued patience. We’ll share further details as progress continues.

IDENTIFIED 6 days ago - at 10/29/2025 08:42PM

We are actively collaborating with our vendor to resolve the ongoing issue.
The following services are currently impacted:
- Virtual Compute & vCloud
- Zerto Virtual Replication
- Object Storage
- Compass Portal
We appreciate your patience and will provide further updates as progress is made.

IDENTIFIED 6 days ago - at 10/29/2025 08:06PM

Update: We are actively collaborating with our vendor to resolve the ongoing issue.
The following services are currently impacted:
- Virtual Compute & vCloud
- Zerto Virtual Replication
- Object Storage
- Compass Portal
We appreciate your patience and will provide further updates as progress is made.

INVESTIGATING 6 days ago - at 10/29/2025 06:57PM

We are currently working with a vendor to resolve this issue.

INVESTIGATING 6 days ago - at 10/29/2025 06:55PM

We are currently working with a vendor to resolve this issue.

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