Outage in ThinkOn

[OTT 1/2/3/4] - Facility Alert: Electrical Smell Investigation in Progress (No Service Impact) October 30th, 2025

Resolved Minor
October 30, 2025 - Started 5 days ago - Lasted 1 day
Official incident page

Incident Report

We are currently Investigating a Burning Smell coming from our Electrical Rooms. Contractors are currently onsite and are investigating this issue. We have Transferred the Critical Loads to Generator Power. Electricians are being dispatched to review the issue. NO customer equipment or services are impacted and our team will monitor the activity closely.

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 11/01/2025 12:41AM

Normal operations have been fully restored.

IDENTIFIED 4 days ago - at 10/31/2025 04:11PM

**UPDATE**
The vendor has confirmed the availability of the replacement breaker. We will be proceeding with the replacement of ThinkOn's main 800-Amp hydro breaker at 5:00 pm EST. The site remains on generator. There is no impact to customer equipment or services, and our team is monitoring the site closely.

INVESTIGATING 5 days ago - at 10/30/2025 04:30PM

We are currently Investigating a Burning Smell coming from our Electrical Rooms. Contractors are currently onsite and are investigating this issue. We have Transferred the Critical Loads to Generator Power. Electricians are being dispatched to review the issue. NO customer equipment or services are impacted and our team will monitor the activity closely.

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