Outage in ThinkOn

[OTT 1/2/3/4] - Facility Alert: Electrical Smell Investigation in Progress (No Service Impact) October 30th, 2025

Resolved Minor
October 30, 2025 - Started 5 days ago - Lasted 1 day
Official incident page

Incident Report

We are currently Investigating a Burning Smell coming from our Electrical Rooms. Contractors are currently onsite and are investigating this issue. We have Transferred the Critical Loads to Generator Power. Electricians are being dispatched to review the issue. NO customer equipment or services are impacted and our team will monitor the activity closely.
Components affected
ThinkOn OTT2 Zerto ThinkOn OTT1 Rubrik ThinkOn OTT2 Virtual Compute ThinkOn OTT2 Object Storage ThinkOn OTT2 Virtual Compute Backups ThinkOn OTT3 Object Storage ThinkOn OTT2 Veeam Cloud Connect

Need to monitor ThinkOn outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 11/01/2025 12:41AM

Normal operations have been fully restored.

IDENTIFIED 4 days ago - at 10/31/2025 04:11PM

**UPDATE**
The vendor has confirmed the availability of the replacement breaker. We will be proceeding with the replacement of ThinkOn's main 800-Amp hydro breaker at 5:00 pm EST. The site remains on generator. There is no impact to customer equipment or services, and our team is monitoring the site closely.

INVESTIGATING 5 days ago - at 10/30/2025 04:30PM

We are currently Investigating a Burning Smell coming from our Electrical Rooms. Contractors are currently onsite and are investigating this issue. We have Transferred the Critical Loads to Generator Power. Electricians are being dispatched to review the issue. NO customer equipment or services are impacted and our team will monitor the activity closely.

Latest ThinkOn outages

NUBAV - Multiple Services Impacted - 6 days ago
[CYG3/CGY5] Network Outage - 2 months ago
CMB1 - Network connectivity issue - 2 months ago
Power Disturbance at KLP1 DC - 3 months ago
MEL3 - VBO jobs are failing - 3 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook