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Outage in ThinkOn

CGY4 - Network Degradation

Resolved Minor
March 24, 2026 - Started about 1 month ago - Lasted 8 days
Official incident page

Incident Report

We are currently experiencing a network issue impacting Zerto replication, Veeam backup operations, and overall system performance. Engineering teams are actively investigating and working to mitigate the issue.
Components affected
ThinkOn CGY4 Virtual Compute ThinkOn CGY4 Zerto Virtual Replication ThinkOn CGY4 Veeam M365

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/01/2026 05:30PM

This incident has been resolved

MONITORING about 1 month ago - at 03/30/2026 03:00PM

Performance has improved across affected services, including Zerto, VCC, VBO, and overall system operations. Customer reports and system metrics indicate services are stabilizing.

ThinkOn engineers will continue to monitor closely to ensure stability is maintained. Updates will be provided if required.

IDENTIFIED about 1 month ago - at 03/25/2026 06:34PM

We are still experiencing slowness with Zerto, VCC, VBO and we are still investigating.
Engineering teams are actively investigating and working to mitigate the issue.

IDENTIFIED about 1 month ago - at 03/24/2026 03:19PM

We are currently experiencing a network issue impacting Zerto replication, Veeam backup operations, and overall system performance. Engineering teams are actively investigating and working to mitigate the issue.

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