Outage in ThoughtTrace

Login Infrastructure issue

Resolved Minor
August 31, 2021 - Started about 4 years ago - Lasted 7 months
Official incident page

Incident Report

We are experiencing an elevated error rate with our login authentication service and are working to restore access to the ThoughtTrace Application. Updates will be provided here as they are available.

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Latest Updates ( sorted recent to last )
RESOLVED about 4 years ago - at 09/01/2021 11:56AM

This incident has been resolved. If you continue to experience any issues please reach out to support@thoughttrace.com.

MONITORING about 4 years ago - at 08/31/2021 08:48PM

We are now seeing more stable performance from our authentication service and should be returning to normal. We will continue to monitor the situation, if you continue to experience any issues please reach out to support@thoughttrace.com.

IDENTIFIED about 4 years ago - at 08/31/2021 07:10PM

We are seeing an improved error rate for logging into ThoughtTrace, but are still seeing some intermittent issues. We will continue to publish updates as they become available.

IDENTIFIED about 4 years ago - at 08/31/2021 06:55PM

We are experiencing an elevated error rate with our login authentication service and are working to restore access to the ThoughtTrace Application. Updates will be provided here as they are available.

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