Outage in ThousandEyes

Service degradation affecting the entire platform in the US Region

Resolved Minor
October 21, 2024 - Started 2 months ago - Lasted about 10 hours
Official incident page

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Outage Details

Summary We observed an issue in Cloud & Enterprise Agents Services beginning at 14:15 UTC on Oct 21st Impact Customers may experience problems loading Cloud & Enterprise Agents pages. Status Currently, our Engineering Team is actively working on resolving the issue
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/22/2024 12:31AM

This incident has been resolved.

MONITORING 2 months ago - at 10/21/2024 10:04PM

Our team has implemented a fix and we are monitoring the results.

IDENTIFIED 2 months ago - at 10/21/2024 09:02PM

Our team is actively working on a fix and will keep you updated on our progress.

IDENTIFIED 2 months ago - at 10/21/2024 07:49PM

Impact
Customers in the US region may experience occasional and intermittent difficulties accessing various areas of the product, including Cloud & Enterprise Agents, Dashboards, BGP data, EPA, and other components.

Status
We are continuing to work on a fix for this incident

IDENTIFIED 2 months ago - at 10/21/2024 05:04PM

Impact
Customers in the US region may experience occasional and intermittent difficulties accessing various areas of the product, including Cloud & Enterprise Agents, Dashboards, BGP data, EPA, and other components.

Status
Our Engineering Team is actively investigating and working to resolve the issue as quickly as possible. We will continue to provide updates as more information becomes available.

IDENTIFIED 2 months ago - at 10/21/2024 03:38PM

Impact
The issue is currently affecting the entire platform in the US Region, and customers may experience difficulties accessing all areas of the product, including Cloud & Enterprise Agents, Dashboards, BGP data, and other components.

Status
Our Engineering Team is actively investigating and working to resolve the issue as quickly as possible. We will provide updates as more information becomes available.

IDENTIFIED 2 months ago - at 10/21/2024 03:07PM

Impact
Customers may experience problems loading Cloud & Enterprise Agents pages, Dashboards, or BGP data.

Status
Currently, our Engineering Team is actively working on resolving the issue

IDENTIFIED 2 months ago - at 10/21/2024 02:48PM

Summary
We observed an issue in Cloud & Enterprise Agents Services beginning at 14:15 UTC on Oct 21st

Impact

Customers may experience problems loading Cloud & Enterprise Agents pages.

Status
Currently, our Engineering Team is actively working on resolving the issue

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