Outage in ThousandEyes

Service degradation affecting the entire platform in the US Region

Resolved Minor
October 21, 2024 - Started about 1 year ago - Lasted about 10 hours
Official incident page

Incident Report

Summary We observed an issue in Cloud & Enterprise Agents Services beginning at 14:15 UTC on Oct 21st Impact Customers may experience problems loading Cloud & Enterprise Agents pages. Status Currently, our Engineering Team is actively working on resolving the issue
Components affected
ThousandEyes Cloud and Enterprise Agents: Test assignment and configuration controller ThousandEyes Reports and Dashboards ThousandEyes Test data availability ThousandEyes Endpoint Agents: Test assignment and configuration controller ThousandEyes Webhook and Integrations ThousandEyes Internet Insights collection and processing

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/22/2024 12:31AM

This incident has been resolved.

MONITORING about 1 year ago - at 10/21/2024 10:04PM

Our team has implemented a fix and we are monitoring the results.

IDENTIFIED about 1 year ago - at 10/21/2024 09:02PM

Our team is actively working on a fix and will keep you updated on our progress.

IDENTIFIED about 1 year ago - at 10/21/2024 07:49PM

Impact
Customers in the US region may experience occasional and intermittent difficulties accessing various areas of the product, including Cloud & Enterprise Agents, Dashboards, BGP data, EPA, and other components.

Status
We are continuing to work on a fix for this incident

IDENTIFIED about 1 year ago - at 10/21/2024 05:04PM

Impact
Customers in the US region may experience occasional and intermittent difficulties accessing various areas of the product, including Cloud & Enterprise Agents, Dashboards, BGP data, EPA, and other components.

Status
Our Engineering Team is actively investigating and working to resolve the issue as quickly as possible. We will continue to provide updates as more information becomes available.

IDENTIFIED about 1 year ago - at 10/21/2024 03:38PM

Impact
The issue is currently affecting the entire platform in the US Region, and customers may experience difficulties accessing all areas of the product, including Cloud & Enterprise Agents, Dashboards, BGP data, and other components.

Status
Our Engineering Team is actively investigating and working to resolve the issue as quickly as possible. We will provide updates as more information becomes available.

IDENTIFIED about 1 year ago - at 10/21/2024 03:07PM

Impact
Customers may experience problems loading Cloud & Enterprise Agents pages, Dashboards, or BGP data.

Status
Currently, our Engineering Team is actively working on resolving the issue

IDENTIFIED about 1 year ago - at 10/21/2024 02:48PM

Summary
We observed an issue in Cloud & Enterprise Agents Services beginning at 14:15 UTC on Oct 21st

Impact

Customers may experience problems loading Cloud & Enterprise Agents pages.

Status
Currently, our Engineering Team is actively working on resolving the issue

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