Outage in ThousandEyes

Service Degradation Affecting Alert Services in the US1 Region

Resolved Minor
January 29, 2025 - Started 2 days ago - Lasted about 8 hours
Official incident page

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Outage Details

Summary: We have identified an issue affecting Cloud and Enterprise Agent Alert Rules in the US1 Region, starting at 17:00 UTC. Impact: Customers may have experienced issues applying changes to the Cloud and Enterprise Agent Alert Rules between 17:00 and 19:30 UTC. Current Status: Our engineering team is actively working on a fix. As a workaround, users can reapply changes to their Alert Rules.
Components affected
ThousandEyes Alert processing
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 01/30/2025 03:30AM

The fix was successfully deployed to resolve the issue affecting Cloud and Enterprise Agent alert rules changes in the US1 Region.

IDENTIFIED 2 days ago - at 01/30/2025 01:00AM

Any Changes to Cloud and Enterprise Agent alert rules will be delayed 45 minutes to take an effect due to deploying a fix

MONITORING 2 days ago - at 01/29/2025 10:44PM

We are continuing to monitor for any further issue

MONITORING 2 days ago - at 01/29/2025 08:07PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 days ago - at 01/29/2025 07:56PM

Summary:
We have identified an issue affecting Cloud and Enterprise Agent Alert Rules in the US1 Region, starting at 17:00 UTC.

Impact:
Customers may have experienced issues applying changes to the Cloud and Enterprise Agent Alert Rules between 17:00 and 19:30 UTC.

Current Status:
Our engineering team is actively working on a fix. As a workaround, users can reapply changes to their Alert Rules.

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