Outage in ThousandEyes
Service Degradation Affecting Internet Insights Network Outages
Resolved MinorIncident Report
Summary
We have observed issues in the processing and detection of Network Outage events for Internet Insights starting at 20:20 UTC on October 30, 2025.
Impact
Customers currently do not have visibility into new Network Outage events since 20:20 UTC on October 30, 2025. This limitation may affect the display of outage data across Internet Insights Views, the Public Outages Map, Dashboard Widgets, as well as generation of Alerts.
Our engineering team is actively working to resolve the issue.
Components affected
ThousandEyes Internet Insights collection and processingNeed to monitor ThousandEyes outages?
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 10/31/2025 06:09PM
This incident has been resolved.
MONITORING
17 days ago - at 10/31/2025 05:53PM
Impact:
Customers may have missed Internet Insights Network Outages Alerts during this incident.
MONITORING
17 days ago - at 10/31/2025 05:40PM
A fix has been implemented, and customers should now be able to view Network Outage events in Internet Insights. No outage events were missed during the incident.
IDENTIFIED
18 days ago - at 10/31/2025 05:18PM
Summary
We have observed issues in the processing and detection of Network Outage events for Internet Insights starting at 20:20 UTC on October 30, 2025.
Impact
Customers currently do not have visibility into new Network Outage events since 20:20 UTC on October 30, 2025. This limitation may affect the display of outage data across Internet Insights Views, the Public Outages Map, Dashboard Widgets, as well as generation of Alerts.
Our engineering team is actively working to resolve the issue.
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