Outage in ThousandEyes
Service Degradation Affecting Logins in US Regions
Resolved MinorIncident Report
Summary:
We are investigating intermittent delays and login failures affecting a subset of users authenticating in our US regions since approximately 12:07 UTC. We have identified a degradation in our identity services and are working to resolve it.
Impact:
Users may experience delays or issues when logging into the ThousandEyes platform in the US1 and US2 regions.
Status:
Our engineering team is working to resolve this issue. We will provide further updates as they become available.
ThousandEyes support is available 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer, or email support@thousandeyes.com if you have any questions.
Components affected
ThousandEyes Platform AvailabilityTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 08/12/2026 11:58AM
The incident has been resolved
MONITORING
9 days ago - at 08/07/2026 02:40PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
9 days ago - at 08/07/2026 02:13PM
Summary:
We are investigating intermittent delays and login failures affecting a subset of users authenticating in our US regions since approximately 12:07 UTC. We have identified a degradation in our identity services and are working to resolve it.
Impact:
Users may experience delays or issues when logging into the ThousandEyes platform in the US1 and US2 regions.
Status:
Our engineering team is working to resolve this issue. We will provide further updates as they become available.
ThousandEyes support is available 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer, or email support@thousandeyes.com if you have any questions.
Latest ThousandEyes outages
Network outage in Frankfurt, Germany (Webex Calling) - 10 days ago
Service Degradation Affecting Test Views Load Times - 23 days ago
Issues with Dashboard Widgets in the US1 Region - 24 days ago
Service degradation affecting Dashboards in US2 Region - 26 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
