Outage in ThousandEyes
Service Degradation Affecting Test Views Load Times
Resolved MinorIncident Report
Starting at 06:05 UTC on October 9, 2026, customers using Cloud and Enterprise Agent (CEA) Multi-Test Views and Agent Views may experience slow page loading or temporary timeouts due to elevated latency in backend data retrieval.
Scheduled test executions, agent data collection, and alert evaluations remain fully operational. Our engineering team is actively investigating the issue, and we will share our next update in another 30 minutes (or as soon as new information becomes available).
Components affected
ThousandEyes Test data availabilityTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 10/10/2026 03:48AM
This incident has been resolved.
MONITORING
6 days ago - at 10/09/2026 08:59AM
The increased latency affecting Cloud and Enterprise Agent (CEA) Multi-Test Views and Agent Views subsided around 07:06 UTC, and performance across all views has remained stable since.
We are currently monitoring platform and system performance to confirm full stability before resolving the incident
IDENTIFIED
6 days ago - at 10/09/2026 08:03AM
We have identified the cause of the backend latency affecting Cloud and Enterprise Agent (CEA) Multi-Test Views and Agent Views. Latency levels have subsided and response times across all views are returning to standard baseline.
INVESTIGATING
6 days ago - at 10/09/2026 07:32AM
Starting at 06:05 UTC on October 9, 2026, customers using Cloud and Enterprise Agent (CEA) Multi-Test Views and Agent Views may experience slow page loading or temporary timeouts due to elevated latency in backend data retrieval.
Scheduled test executions, agent data collection, and alert evaluations remain fully operational. Our engineering team is actively investigating the issue, and we will share our next update in another 30 minutes (or as soon as new information becomes available).
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