Outage in Thread
OTP Passwords not being sent
Resolved MajorIncident Report
We are currently experiencing an issue where emails sent from our environment to recipients hosted on Microsoft 365 (including Outlook.com and Exchange Online) are being delayed or not received. If you use SSO for sign in you should be unaffected.
Components affected
Thread Inbox, Messenger, & AdminNeed to monitor Thread outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 01/23/2026 03:19PM
This incident has been resolved.
INVESTIGATING
23 days ago - at 01/22/2026 09:10PM
You can monitor the outage here https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect.
INVESTIGATING
23 days ago - at 01/22/2026 08:59PM
We have verified email addresses not hosted by Microsoft are unaffected and are able to sign in as usual
INVESTIGATING
23 days ago - at 01/22/2026 08:47PM
We are continuing to investigate this issue.
INVESTIGATING
23 days ago - at 01/22/2026 08:46PM
We are currently experiencing an issue where emails sent from our environment to recipients hosted on Microsoft 365 (including Outlook.com and Exchange Online) are being delayed or not received. If you use SSO for sign in you should be unaffected.
Latest Thread outages
Delay in real time events from Connectwise - 5 days ago
Webhook Processing Delay - 10 days ago
Webhook Processing Delay - 11 days ago
Inbox Slowness - 23 days ago
Cloudflare outage - about 2 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 5850 services available
Integrations with
