Outage in Thread
Thread Triage Agent is not responding
Resolved MajorIncident Report
Summary AI Generated
Thread's Triage Agent stopped responding to clients, and other AI functions including the Magic Agent and Reminder Agent were not working properly. The service disruption lasted 1.7 hours before being fully resolved.
We have identified that the Triage agent is not responding to clients as well as other AI functions not fully working. We are investigating and will follow up soon.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 06/11/2026 06:25AM
This incident has been resolved.
INVESTIGATING
about 2 months ago - at 06/11/2026 04:43AM
We have identified that the Triage agent is not responding to clients as well as other AI functions not fully working. We are investigating and will follow up soon.
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