Outage in ThreatLocker

Portal Login Issues - Instances G & H

Resolved Minor

November 20, 2025 - Started 3 months ago - Lasted 4 days
Official incident page

Incident Report

We have identified an issue affecting a small number of customers logging in to Portal Instance H. We are currently working to resolve this.

Components affected

ThreatLocker Portal [Instance G] ThreatLocker Portal [Instance H]

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 11/24/2025 02:44PM

This incident has been resolved.

MONITORING 3 months ago - at 11/21/2025 03:10PM

All systems are fully operational at this time. We are continuing to monitor.

IDENTIFIED 3 months ago - at 11/21/2025 01:44PM

We are aware of some performance issues on instance H this morning affecting some customers. This is currently being addressed

MONITORING 3 months ago - at 11/20/2025 05:44PM

We have restored login performance on instance G and are continuing to monitor its performance.

MONITORING 3 months ago - at 11/20/2025 05:33PM

We've observed degraded portal login performance on instance G and are working on restoring performance.

MONITORING 3 months ago - at 11/20/2025 03:43PM

We've restored portal login functionality and are currently monitoring to ensure that the issue is completely resolved.

IDENTIFIED 3 months ago - at 11/20/2025 02:44PM

If you are experiencing issues with machines not checking in, please reach out to our Cyber Hero support team with public IPs and we will get them added and prioritized

IDENTIFIED 3 months ago - at 11/20/2025 01:44PM

We have identified an issue affecting a small number of customers logging in to Portal Instance H. We are currently working to resolve this.

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