Outage in ThreatLocker

LiveChat Outage

Resolved Major

February 25, 2026 - Started about 1 month ago - Lasted about 6 hours
Official incident page

Incident Report

Summary AI Generated

ThreatLocker's "Chat with a Cyber Hero" service experienced a major outage for 6.3 hours due to their third-party chat provider LiveChat having service issues. Users could start chats but experienced delays or failures when sending messages through the LiveChat widget. The issue was resolved after LiveChat deployed a fix and both services monitored for stability before confirming full restoration.

Our 3rd party chat service provider, LiveChat, have confirmed that they are currently experiencing an outage. https://status.livechat.com/incidents/01KJ9H5EV1126499GPNHCT9CVT ThreatLocker's Chat with a Cyber Hero service may be impacted by this outage. For urgent assistance please call +1 833-292-7732

Components affected

ThreatLocker LiveChat Chat Widget

Need to monitor ThreatLocker outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 02/25/2026 11:25PM

LiveChat remains to have this outage in a monitoring state at this time to ensure full stability. The ThreatLocker LiveChat widget has been stable for the last several hours with no noticeable issues.

We will downgrade this outage at this time if you notice any issues with LiveChat please reach out to support through the available channels.

MONITORING about 1 month ago - at 02/25/2026 06:47PM

LiveChat has stated that "Deployment of the fix is complete. We are monitoring the service to ensure full stability"

ThreatLocker is going to continue monitoring as well before resolving this outage.

INVESTIGATING about 1 month ago - at 02/25/2026 05:53PM

LiveChat have stated 'While chats can be started, customers may experience delays or failures when sending messages.'

INVESTIGATING about 1 month ago - at 02/25/2026 05:09PM

Our 3rd party chat service provider, LiveChat, have confirmed that they are currently experiencing an outage.

https://status.livechat.com/incidents/01KJ9H5EV1126499GPNHCT9CVT

ThreatLocker's Chat with a Cyber Hero service may be impacted by this outage.

For urgent assistance please call +1 833-292-7732

Latest ThreatLocker outages

AE1 Data Center Interruption - 28 days ago

Slowness on the Applications page Instance G - about 1 month ago

Performance Issues on Instance C - about 2 months ago

Policies Targeting Entra Groups Not Applying as Expected - 2 months ago

EU1 Performance Issues - 4 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook