Outage in ThreatLocker
Instance EU1 has degraded performance on portal.threatlocker.com
Resolved MinorIncident Report
Summary AI Generated
ThreatLocker's EU1 instance experienced 500 errors on portal.threatlocker.com for 5.3 hours, preventing users from accessing the main portal. Users were directed to use beta.threatlocker.com as a workaround until engineers identified the root cause and implemented a solution to fully resolve the errors.
It's been reported that 500 errors are occurring on instance EU1 while in portal.threatlocker.com. Beta.threatlocker.com works for the time being. Please use beta while we work on getting the portal issues resolved. Thank you for everyone's patience at this time.
Components affected
ThreatLocker Portal [Instance EU1]Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/08/2026 06:06PM
Solution has been implemented and the errors are fully resolved. Thank you for everyone's patience on the matter.
IDENTIFIED
2 days ago - at 05/08/2026 01:43PM
With the help of our engineers, we identified the root cause. The solution should be pushed out momentarily.
INVESTIGATING
2 days ago - at 05/08/2026 12:48PM
It's been reported that 500 errors are occurring on instance EU1 while in portal.threatlocker.com. Beta.threatlocker.com works for the time being. Please use beta while we work on getting the portal issues resolved. Thank you for everyone's patience at this time.
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