Outage in ThreatLocker
Unable to download Endpoint Detect policies from Community.
Resolved MinorIncident Report
Summary AI Generated
ThreatLocker experienced a service disruption where users encountered 417 errors when attempting to download Endpoint Detect policies from Community, affecting all portal instances globally. The issue persisted for 26.6 hours across multiple regions including North America, Europe, Australia, and South America. The problem was resolved by deploying a targeted solution that eliminated the 417 errors and restored policy download functionality.
We are receiving reports of 417 errors when downloading any Endpoint Detect policies from Community across multiple instances. Infrastructure and Dev have been alerted. We are investigating.
Components affected
ThreatLocker Portal [Instance A] ThreatLocker Portal [Instance B] ThreatLocker Portal [Instance D] ThreatLocker Portal [Instance E] ThreatLocker Portal [Instance F] ThreatLocker Portal [Instance H] ThreatLocker Portal [Instance C] ThreatLocker Portal [Instance SA1] ThreatLocker Portal [Instance G] ThreatLocker Portal [Instance AE1] ThreatLocker Portal [Instance AU1] ThreatLocker Portal [Instance CA1] ThreatLocker Portal [Instance EU1]Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 05/15/2026 05:52PM
Solution has been pushed in resolving the 417 errors when downloading Endpoint Detect Policies from Community. Thank you all for your patience and understanding throughout this issue.
IDENTIFIED
16 days ago - at 05/14/2026 03:56PM
Potential issue has been identified with a solution ready to be deployed. Until we can verify this resolves this issue, we will keep this post active. More updates to come.
INVESTIGATING
16 days ago - at 05/14/2026 03:20PM
We are receiving reports of 417 errors when downloading any Endpoint Detect policies from Community across multiple instances. Infrastructure and Dev have been alerted. We are investigating.
Latest ThreatLocker outages
Computers not showing check-ins on Instance H - 17 days ago
Machines not checking in on instances G & H - 19 days ago
Portal Login Issues - 19 days ago
Portal - Instance C performance issues - 30 days ago
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