Outage in ThreatLocker

Log In issues have been reported for customers on Instance EU1

Resolved Minor

July 01, 2026 - Started 17 days ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

ThreatLocker's EU1 instance experienced login issues affecting the Portal and API, with device check-ins also impacted, lasting approximately 3 hours. Customers were directed to use beta.threatlocker.com as a workaround while the issue was investigated. A fix was implemented and the incident was fully resolved, with device check-ins returning to normal prior to resolution.

Please access the portal using beta.threatlocker.com while we investigate this issue. Device check-ins may also be affected.

Components affected

ThreatLocker Portal [Instance EU1] ThreatLocker API [Instance EU1]

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Latest Updates ( sorted recent to last )

RESOLVED 17 days ago - at 07/01/2026 12:18PM

This is now resolved

MONITORING 17 days ago - at 07/01/2026 11:51AM

We are continuing to monitor for any further issues.

MONITORING 17 days ago - at 07/01/2026 11:42AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 17 days ago - at 07/01/2026 11:06AM

We are continuing to investigate this issue. Devices are now checking in as normal.

INVESTIGATING 17 days ago - at 07/01/2026 10:57AM

We are continuing to investigate this issue. Device check-ins are returning to normal.

INVESTIGATING 17 days ago - at 07/01/2026 10:06AM

Please access the portal using beta.threatlocker.com while we investigate this issue. Device check-ins may also be affected.

Latest ThreatLocker outages

Devices show as offline but still checking in on instance D - about 18 hours ago

Intermittent Slowness on Instance G - 1 day ago

Organizations on Instance G is currently experiencing degraded performance - 10 days ago

It's been reported that the Unified Audits on EU1 are delayed. This is impacted both Portal and Beta - 10 days ago

Organizations on Instance G is currently experiencing degraded performance - 12 days ago

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