Outage in ThreatLocker
Devices show as offline but still checking in on instance D
Resolved MinorIncident Report
Summary AI Generated
**ThreatLocker Instance D** experienced a brief 6-minute display issue where devices incorrectly appeared offline in the portal, though they continued reporting, generating UA logs, and accepting agent actions normally. The incident was limited to the Portal on Instance D with no actual disruption to endpoint functionality. The root cause was identified and resolved, restoring accurate device check-in status.
Machines on D might appear as offline. However, devices should still be reporting and producing UA logs, accepting agent actions. We are currently investigating
Components affected
ThreatLocker Portal [Instance D]Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 18 hours ago - at 07/17/2026 06:22PM
We identified the cause and machines should show as checking in. Thank you
INVESTIGATING
about 18 hours ago - at 07/17/2026 06:19PM
Machines on D might appear as offline. However, devices should still be reporting and producing UA logs, accepting agent actions. We are currently investigating
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