Outage in Thryv
Social Platform & Website Builder Subscription error
Resolved Major
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Outage Details
Current Status: Intermittent downtime
Discovered: 5/5/25 10PM CST
Resolved:
Impacted Product: Business Center - Social, Marketing Center - Social, Command Center - Website Builder
Affected Feature: Social Platform, Website Builder
What does this mean for you?
Users have reported when accessing the Social feature in Business Center or Marketing Center they are met with an error that reads "We are unable to locate your subscription" and are unable to utilize the Social feature. Users are also experiencing this error when accessing the Website Builder via Command Center.
Current Workaround: Some users have reported that refreshing the page or logging out and back in has resolved the issue, although this has not worked for all users
We are working diligently to resolve this issue; we will provide ongoing status updates.
Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 05/07/2025 10:57PM
This incident has been resolved.
MONITORING
2 months ago - at 05/07/2025 10:02PM
A fix for this issue has been implemented and we are monitoring for any further disruptions.
IDENTIFIED
2 months ago - at 05/07/2025 09:22PM
Our development team has identified the issue and is currently working on a solution to resolve this issue. Further updates will be provided once available.
INVESTIGATING
2 months ago - at 05/07/2025 09:21PM
Current Status: Intermittent downtime
Discovered: 5/5/25 10PM CST
Resolved:
Impacted Product: Business Center - Social, Marketing Center - Social, Command Center - Website Builder
Affected Feature: Social Platform, Website Builder
What does this mean for you?
Users have reported when accessing the Social feature in Business Center or Marketing Center they are met with an error that reads "We are unable to locate your subscription" and are unable to utilize the Social feature. Users are also experiencing this error when accessing the Website Builder via Command Center.
Current Workaround: Some users have reported that refreshing the page or logging out and back in has resolved the issue, although this has not worked for all users
We are working diligently to resolve this issue; we will provide ongoing status updates.
Latest Thryv outages
Online Listings Management - Loading Error - 2 months ago
Marketing Center - Overview Page - 3 months ago
Command Center - Adding Additional Staff - 3 months ago
Business Center - Blank Page: Multiple Features - 3 months ago
Command Center & Business Center - Unable to access - 4 months ago
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