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Outage in Thunkable

Technical Support System Experiencing High Latency

Resolved Minor
October 12, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

Our 3rd party technical support solution provider, Intercom, is experiencing high latency that is actively being investigated, which may prevent Thunkable users on Pro, Business, and Teams plans from contacting our Support team. We're monitoring Intercom's status page and will update you as soon as the issue is resolved. In the meantime, users on Pro, Business, and Teams plans can post in the Thunkable Community if you're experiencing any time-sensitive issues, which our Support team will be actively monitoring and responding to: community.thunkable.com

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 10/12/2023 03:57PM

Our 3rd party technical support solution provider, Intercom, has resolved the issue that was causing high latency, and Thunkable users on Pro, Business, and Teams plans can now contact our Support team as normal. We will continue to monitor this situation and provide updates if the issue re-surfaces. Thank you for your patience.

IDENTIFIED over 2 years ago - at 10/12/2023 02:55PM

Our 3rd party technical support solution provider, Intercom, is experiencing high latency that is actively being investigated, which may prevent Thunkable users on Pro, Business, and Teams plans from contacting our Support team. We're monitoring Intercom's status page and will update you as soon as the issue is resolved. In the meantime, users on Pro, Business, and Teams plans can post in the Thunkable Community if you're experiencing any time-sensitive issues, which our Support team will be actively monitoring and responding to: community.thunkable.com

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