Outage in Ticket Tailor
Reports of delayed ticket sending
Resolved Minor
July 16, 2025 - Started 7 months ago
- Lasted about 1 hour
Incident Report
We are currently investigating reports of ticket confirmation emails not reaching customers as quickly as expected. We are treating this as a priority.
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Latest Updates ( sorted recent to last )
MONITORING
7 months ago - at 07/16/2025 03:49AM
We have released a fix and emails should be sending as normal.
If you issued tickets in this time we advise you to resend tickets to your customers via an email broadcast.
IDENTIFIED
7 months ago - at 07/16/2025 03:24AM
We have found the cause for emails being delayed, and are working on a fix.
INVESTIGATING
7 months ago - at 07/16/2025 02:56AM
We are currently investigating reports of ticket confirmation emails not reaching customers as quickly as expected. We are treating this as a priority.
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Live support chat is down - 4 months ago
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