Outage in Ticket Tailor

Higher errors than normal for customers paying with PayPal

Resolved Minor

October 16, 2025 - Started 4 months ago - Lasted about 6 hours

Incident Report

We are investigating reports that some PayPal orders are completing, but giving the buyer an ‘incomplete payment’ warning. This has confused some buyers who think they need to order again.

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Latest Updates ( sorted recent to last )

INVESTIGATING 4 months ago - at 10/16/2025 06:55PM

PayPal are still investigating issues to their javascript libraries that power our checkout and are causing intermittent failures when paying with PayPal

INVESTIGATING 4 months ago - at 10/16/2025 06:10PM

We are still investigating reports that people may be experiencing issues loading the PayPal checkout. We are investigating, and think this may be related to the PayPal outage.

RESOLVED 4 months ago - at 10/16/2025 04:55PM

Payments are processing as expected via PayPal

MONITORING 4 months ago - at 10/16/2025 04:21PM

Paypal is experiencing an outage. This is not reflected on the official status page yet.
We are waiting further updates: https://www.paypal-status.com/product/production

INVESTIGATING 4 months ago - at 10/16/2025 03:43PM

We are investigating reports that some PayPal orders are completing, but giving the buyer an ‘incomplete payment’ warning.

This has confused some buyers who think they need to order again.

Latest Ticket Tailor outages

Site unavailable due to Cloudflare outage - 3 months ago

Reports of PayPal payments failing - 4 months ago

Issue affecting Ticket Tailor event page access in Spain - 4 months ago

Ticket buyers exeriencing errors when completing orders - 4 months ago

Live support chat is down - 4 months ago

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