Outage in Tide

Some members are reporting issues with approvals for 3DS online payments.

Resolved Minor
August 13, 2024 - Started 5 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Tide Making Payments (UK)
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 08/13/2024 02:20PM

This issue has been resolved and you should be able to use your Tide Card as normal online again!

INVESTIGATING 5 months ago - at 08/13/2024 12:10PM

When being redirected to the Tide app to approve 3DS online payments, some members do not see this option.

Please don’t re-attempt payments at this time. We’ll continue to update this page as we resolve the issue.

We apologise for any inconvenience this may cause.

For urgent queries tap ‘Support’ in the app.

INVESTIGATING 5 months ago - at 08/13/2024 12:02PM

We are currently investigating this issue.

Latest Tide outages

Error - about 22 hours ago
Error - 27 days ago
Inbound and 3DS Error - 28 days ago
Payments issues - about 2 months ago
Delay in inbound payments - about 2 months ago

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