Outage in Timely Limited

Calendar unavailable to some users

Resolved Major
August 02, 2024 - Started 4 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are receiving reports from customers unable to access their calendar. This issue appears to be affecting users of the new Timely beta version of the calendar only based on the reports we're receiving. We are investigating the cause of this issue and will provide updates here as we work to identify the cause.
Components affected
Timely Limited Timely App
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/02/2024 11:24PM

This incident has been resolved.

MONITORING 4 months ago - at 08/02/2024 10:22PM

A fix has been applied and we are monitoring the results.

IDENTIFIED 4 months ago - at 08/02/2024 09:32PM

A recent change ahead of UK SMS compliance has impacted some businesses mainly based in the UK and northern Americas. A fix is being implemented.

INVESTIGATING 4 months ago - at 08/02/2024 07:58PM

We are receiving reports from customers unable to access their calendar. This issue appears to be affecting users of the new Timely beta version of the calendar only based on the reports we're receiving. We are investigating the cause of this issue and will provide updates here as we work to identify the cause.

Latest Timely Limited outages

Issues synchronising invoices to Xero - about 8 hours ago
Problems running some Customer/Client reports - 8 days ago
Beta Calendar - Live updates not refreshing - 14 days ago
Timely Outage - 3 months ago
TimelyPay Terminals cannot be paired with iPad for some users - 4 months ago

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