Outage in Timely Limited

Calendar unavailable to some users

Resolved Major
August 02, 2024 - Started about 2 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are receiving reports from customers unable to access their calendar. This issue appears to be affecting users of the new Timely beta version of the calendar only based on the reports we're receiving. We are investigating the cause of this issue and will provide updates here as we work to identify the cause.
Components affected
Timely Limited Timely App
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/02/2024 11:24PM

This incident has been resolved.

MONITORING about 2 months ago - at 08/02/2024 10:22PM

A fix has been applied and we are monitoring the results.

IDENTIFIED about 2 months ago - at 08/02/2024 09:32PM

A recent change ahead of UK SMS compliance has impacted some businesses mainly based in the UK and northern Americas. A fix is being implemented.

INVESTIGATING about 2 months ago - at 08/02/2024 07:58PM

We are receiving reports from customers unable to access their calendar. This issue appears to be affecting users of the new Timely beta version of the calendar only based on the reports we're receiving. We are investigating the cause of this issue and will provide updates here as we work to identify the cause.

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