Outage in Timely Limited

Timely Outage

Resolved Major
August 09, 2024 - Started about 2 months ago - Lasted 38 minutes
Official incident page

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Outage Details

We are currently investigating a problem with Timely running very slowly for most users
Components affected
Timely Limited Timely App
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/09/2024 04:52AM

The fix has been working well and everything has been stable for the past 20 minutes.

MONITORING about 2 months ago - at 08/09/2024 04:39AM

We have applied a fix and Timely is now performing much better - we will continue to monitor closely

IDENTIFIED about 2 months ago - at 08/09/2024 04:35AM

As of 4.15pm New Zealand Time, Timely is experiencing a temporary outage, which means all customers will notice Timely running slowly at this time. We know this is frustrating. Our tech team is identifying the root cause and is working to resolve this issue with urgency.

If you have any concerns, our Support team is happy to assist - please fill in the form here - https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly.

Hang tight - we’ll provide updates here every 10 minutes, as we have already begun to make progress towards resolving the issue.

INVESTIGATING about 2 months ago - at 08/09/2024 04:31AM

We are currently investigating a problem with Timely running very slowly for most users

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