Timely running slowly

This incident has been resolved.

Yesterday we conducted some maintenance and the iOS app is all fixed! We’re actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us. We will continue to monitor closely for the next 24 hours.

Still having issues with Timely or the iOS app? Please reach out to our friendly Support team via https://help.gettimely.com/hc/requests/new and we’ll get back to you shortly.

We’re making progress!
We've identified the issue and have a plan to fix it. We'll be doing some maintenance to resolve it.
There might be a slight outage at this time however we expect it to be short (you may need to refresh).
This will happen at
7:45pm NZST
5:45pm AEDT
6:45am GMT
1:45am EST
10:45pm PST

We have implemented a fix and the main application is now working at normal speeds.
The iOS app is performing much better, but still more slowly than we'd like and we are continuing to work to improve this.

We've made some progress getting the main timely website back online, however the iOS app is still completely down at present.
We are hoping to restore service as soon as possible.

We have identified the where the root of the issue is and our engineering team is all hands on deck working to restore service

We are continuing to investigate this issue.

We have numerous reports of Timely running slowly.
We are very sorry for the inconvenience, and are actively working to resolve the issue.