Delays in synchronising with MailChimp

Good news, the issue with the MailChimp integration is now resolved! Timely will be working as expected. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at https://help.gettimely.com/hc/requests/new.

We know outages are inconvenient and we’re sorry for any disruption we may have caused.

Good news! We have successfully resolved all instances of delayed data synchronisation between Timely and Xero, MYOB, QuickBooks and Google Calendar. If you notice something seems off about these integrations, or you have further questions, our support team is always happy to hear from you. Reach out to us at https://help.gettimely.com/hc/requests/new.

There is still a delay synchronising information with MailChimp. We processing these at a slower rate to prevent being temporarily blocked by MailChimp (a common practice by software services to reduce the risk of disruption by bad actors). Please note that this delay will impact any customer attempting to synchronise with MailChimp, not just the previously affected customers.

We know these delays are inconvenient and we’re sorry for any disruption we may have caused.

We are continuing to monitor.

A fix has been applied for the 256 customers impacted by this issue. The Timely application is now working through all requests to synchronise information between Timely and 3rd parties such as Xero, MYOB etc. It will take a while to clear the backlog, so we appreciate your patience during this time.

At this time, customers do not need to take any action.

We will continue to provide updates as we have more information.

Now that we've identified the issue, we can provide more information

We've confirmed that a small number of customers encountered an issue in their integrations with 3rd party applications (Google Calendar, MailChimp, MYOB, QuickBooks, Salesforce, Xero etc). This meant information from Timely would not have appeared in those 3rd party systems and vice versa.

We are continuing to work on a fix for those affected customers. As a result, those customers should see all information once again synchronised between Timely and any 3rd party used.

We will update when the issue has been fixed. Thank you for your patience.

The issue is identified and we are working on the fix now.

We are investigating an issue with outbound sync to 3rd party applications (GoogleCalendar, MailChimp, MYOB, Xero, etc) affecting a small number of customers.