Outage in Timely Limited

Delays in SMS sending due to Black Friday load

Resolved Minor
November 29, 2024 - Started 23 days ago - Lasted 6 days
Official incident page

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Outage Details

Our SMS provider has advised that they are experiencing extremely high demand due to Black Friday and as such SMS delays are occuring in most countries. We're seeing that SMS messages are being sent, but it can take up to 30 minutes in some cases. We'll continue to monitor and share updates from our SMS provider as to when they hope to get SMS sending back to full speed.
Components affected
Timely Limited SMS Sending
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 12/05/2024 07:46AM

We have been advised that all SMS delivery times are now back to normal

INVESTIGATING 22 days ago - at 11/30/2024 05:32AM

Our SMS provider is still reporting delays in some regions but overall things are being delivered faster, and to more regions than on Friday.
SMS delivery in Australia, Philipines and Malaysia is reportedly working at full speed now, though the US is still experiencing some delays

INVESTIGATING 22 days ago - at 11/29/2024 07:02PM

We're continuing to monitor for updates from our SMS providers and they have advised that SMS sending in North America is also delayed

INVESTIGATING 23 days ago - at 11/29/2024 07:16AM

The slow SMS sending appears to be restricted to certain countries including: Australia, Philipines, Malaysia and multiple countries in Africa. UK and US appear to be sending at normal speeds. We're continuing to monitor updates from our SMS provider(s)

INVESTIGATING 23 days ago - at 11/29/2024 04:44AM

Our SMS provider has advised that they are experiencing extremely high demand due to Black Friday and as such SMS delays are occuring in most countries. We're seeing that SMS messages are being sent, but it can take up to 30 minutes in some cases.

We'll continue to monitor and share updates from our SMS provider as to when they hope to get SMS sending back to full speed.

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