Outage in Timely Limited
Issues with infrastructure provider causing impacts on Email Sending and read only parts of the application
Resolved Major
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Outage Details
Components affected
Timely Limited Timely App Timely Limited SMS Sending Timely Limited Email SendingLatest Updates ( sorted recent to last )
Our Infrastructure provider has informed us that the underlying issues are now fixed and we are seeing everything back to normal
We have implemented fixes to work around the issues with our infrastructure provider and expect systems to be running as normal for our customers
We're continuing to see issues with our upstream infrastructure provider that is causing issues in our application. We have put in place a mitigation for the web application, but continue to see Email Sending being significantly delayed. The emails are sending but take some time. SMS seems to be operating as normal but we're monitoring this.
We are reliant on our infrastructure provider for a fix, but we will continue to post updates, next one will be within the next three hours.
The issue has been identified with our provider and they are looking to apply a fix
We're currently investigating issues with Timely seeing delays with SMS and Email sending. Our team are looking into the issues.
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