Outage in Timely Limited

Reporting service not loading

Resolved Major
April 03, 2025 - Started about 2 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We're currently investigating an outage with our reporting service, which is affecting all customers. We know this is frustrating. Our tech team is identifying the root cause and is working to resolve this issue with urgency. If you have any concerns, our Support team is happy to assist - please reach out to https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly. Hang tight - we’ll provide updates as soon as we're able!
Components affected
Timely Limited Timely App
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 04/04/2025 03:35AM

We are happy to report that this issue is now resolved! Thank you for hanging in there with us. By now you will have noticed your Timely performing normally, as expected.

Our Support team are always happy to hear from you, so if you have any further questions, please reach out to us!

MONITORING about 2 months ago - at 04/04/2025 02:18AM

We are continuing to monitor for any further issues.

MONITORING about 2 months ago - at 04/04/2025 02:18AM

We've applied fixes to the reports and they should all be working now. We're continuing to monitor for errors.

Thank you for your patience.

INVESTIGATING about 2 months ago - at 04/04/2025 01:05AM

We are continuing to investigate this issue.

Hang tight - we’ll provide updates as soon as we're able!

INVESTIGATING about 2 months ago - at 04/03/2025 11:58PM

We are continuing to investigate this issue.

Hang tight - we’ll provide updates as soon as we're able!

INVESTIGATING about 2 months ago - at 04/03/2025 10:56PM

We're currently investigating an outage with our reporting service, which is affecting all customers.

We know this is frustrating. Our tech team is identifying the root cause and is working to resolve this issue with urgency.

If you have any concerns, our Support team is happy to assist - please reach out to https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly.

Hang tight - we’ll provide updates as soon as we're able!

Latest Timely Limited outages

Issues with occasional application slowdown - 16 days ago
Delays in Email and SMS sending - 16 days ago
Timely reports and booking related emails degraded performance - about 1 month ago
Known issues sending SMS messages to international and USA numbers - 4 months ago
Unreliable Terminal Connections - 4 months ago

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