Outage in TimeTap

Issue Showing Availability for Service Profiles with Advanced Location-Specific Availability Configurations

Resolved Minor
May 08, 2025 - Started 5 months ago - Lasted about 4 hours
Official incident page

Incident Report

We've identified an issue where services with Location-Specific Availability for Service settings (Time section of service profile) that are customized beyond the main Location selection (to also specify Days of the Week, Times, or Dates) are not showing availability correctly on Client Scheduler booking sites or in the Backoffice. This has been escalated to our dev team with top priority, and we'll share updates as soon as more info is available. Workaround: As a temporary workaround, you can remove any configured Days, Times, or Date ranges from the Location-Specific Availability settings, leaving only the main location selected. After saving this change, availability should display correctly for that service. However, once the issue is resolved, you’ll need to set up the your original Days, Times, and Date settings again.
Components affected
TimeTap Backoffice - US TimeTap Client Scheduler - US
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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 05/08/2025 07:12PM

This incident has been resolved.

MONITORING 5 months ago - at 05/08/2025 06:48PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 5 months ago - at 05/08/2025 03:41PM

We've identified an issue where services with Location-Specific Availability for Service settings (Time section of service profile) that are customized beyond the main Location selection (to also specify Days of the Week, Times, or Dates) are not showing availability correctly on Client Scheduler booking sites or in the Backoffice. This has been escalated to our dev team with top priority, and we'll share updates as soon as more info is available.

Workaround: As a temporary workaround, you can remove any configured Days, Times, or Date ranges from the Location-Specific Availability settings, leaving only the main location selected. After saving this change, availability should display correctly for that service. However, once the issue is resolved, you’ll need to set up the your original Days, Times, and Date settings again.

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