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Outage in TimeTap

Client Scheduler Password Reset Links Returning Error Page

Resolved Minor
September 23, 2025 - Started 4 months ago - Lasted 36 minutes
Official incident page

Incident Report

We are currently investigating an issue causing Client Scheduler password reset links to show an error page. Our team is working to restore that functionality, and will share updates here as they become available.
Components affected
TimeTap Client Scheduler - US

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/23/2025 01:47PM

Client Scheduler password reset functionality has been restored, and reset links should now load as expected.

MONITORING 4 months ago - at 09/23/2025 01:30PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 4 months ago - at 09/23/2025 01:18PM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 09/23/2025 01:17PM

We are currently investigating an issue causing Client Scheduler password reset links to show an error page. Our team is working to restore that functionality, and will share updates here as they become available.

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