Outage in Titan Mail

Intermittent Accessibility Issues for Users Under Specific ISPs

Resolved Minor
July 21, 2025 - Started 3 months ago - Lasted 2 days
Official incident page

Incident Report

We are currently observing accessibility issues affecting some users accessing Titan services via specific internet specific provider . Our systems remain fully operational under normal network conditions, and the issue appears to be related to internet service provider level blocks or DNS filtering. Please refer to the following Knowledge Base article for steps to bypass the issue as a temporary solution: https://support.titan.email/hc/en-us/articles/49097382677017-How-to-access-Titan-if-your-Internet-Service-Provider-is-blocking-it
Components affected
Titan Mail Mail Clients

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/23/2025 05:13AM

This incident has been resolved.

MONITORING 3 months ago - at 07/22/2025 03:29PM

A fix has been implemented and we are monitoring the issue.

INVESTIGATING 3 months ago - at 07/22/2025 06:00AM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 07/22/2025 05:58AM

We are currently observing accessibility issues affecting some users accessing Titan services via specific internet specific provider . Our systems remain fully operational under normal network conditions, and the issue appears to be related to internet service provider level blocks or DNS filtering.

Please refer to the following Knowledge Base article for steps to bypass the issue as a temporary solution:

https://support.titan.email/hc/en-us/articles/49097382677017-How-to-access-Titan-if-your-Internet-Service-Provider-is-blocking-it

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