Outage in Toast

POS Outage - United Kingdom

Resolved Major

June 20, 2025 - Started 10 months ago - Lasted 43 minutes
Official incident page

Incident Report

We’re aware of a Toast service disruption, based in the UK (primarily London), and our engineers are investigating the cause. Your devices should automatically enter Offline Mode, allowing you to continue to place orders, print tickets, receipts, and take card payments. Until your connection is reestablished, please follow the steps in our offline mode checklist. https://central.toasttab.com/s/article/Offline-Mode-Procedures-and-Checklist

Components affected

Toast Device Synchronization

Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/20/2025 02:22PM

This incident has been resolved.

MONITORING 10 months ago - at 06/20/2025 01:59PM

This appears to be related to Internet Service Provider (ISP) issues. Please reference the following guide to ensure minimal impact on operations until the issue has been resolved from the ISP side:

https://central.toasttab.com/s/article/Offline-Mode-Procedures-and-Checklist

INVESTIGATING 10 months ago - at 06/20/2025 01:40PM

We’re aware of a Toast service disruption, based in the UK (primarily London), and our engineers are investigating the cause. Your devices should automatically enter Offline Mode, allowing you to continue to place orders, print tickets, receipts, and take card payments. Until your connection is reestablished, please follow the steps in our offline mode checklist.
https://central.toasttab.com/s/article/Offline-Mode-Procedures-and-Checklist

Latest Toast outages

Publishing Outage - 10 days ago

03/27/2026 - Digital Ordering Incident - 17 days ago

Sling Slowness or Failing to Load - about 1 month ago

API Orders and Menu Configuration - about 2 months ago

Isolated Card Processing Error - about 2 months ago

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