Outage in Toast

POS Outage - United Kingdom

Resolved Major
June 20, 2025 - Started 4 months ago - Lasted 43 minutes
Official incident page

Incident Report

We’re aware of a Toast service disruption, based in the UK (primarily London), and our engineers are investigating the cause. Your devices should automatically enter Offline Mode, allowing you to continue to place orders, print tickets, receipts, and take card payments. Until your connection is reestablished, please follow the steps in our offline mode checklist. https://central.toasttab.com/s/article/Offline-Mode-Procedures-and-Checklist
Components affected
Toast Device Synchronization
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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 06/20/2025 02:22PM

This incident has been resolved.

MONITORING 4 months ago - at 06/20/2025 01:59PM

This appears to be related to Internet Service Provider (ISP) issues. Please reference the following guide to ensure minimal impact on operations until the issue has been resolved from the ISP side:

https://central.toasttab.com/s/article/Offline-Mode-Procedures-and-Checklist

INVESTIGATING 4 months ago - at 06/20/2025 01:40PM

We’re aware of a Toast service disruption, based in the UK (primarily London), and our engineers are investigating the cause. Your devices should automatically enter Offline Mode, allowing you to continue to place orders, print tickets, receipts, and take card payments. Until your connection is reestablished, please follow the steps in our offline mode checklist.
https://central.toasttab.com/s/article/Offline-Mode-Procedures-and-Checklist

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