Outage in Todoist

Changes in shared projects are not synced between accounts

Resolved Minor
September 11, 2025 - Started 3 days ago - Lasted about 9 hours

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Outage Details

We have identified a syncing issue in shared projects where changes (like adding or completing tasks) do not sync immediately to other collaborators' accounts. These changes only sync after performing a LOLI (Log Out and Log In) or after a long wait.As a result, notifications for task assignments and completions are also not functioning properly, which may cause delays in collaboration. Our team is currently investigating this issue.
Latest Updates ( sorted recent to last )
INVESTIGATING 3 days ago - at 09/11/2025 07:13PM

We have identified a syncing issue in shared projects where changes (like adding or completing tasks) do not sync immediately to other collaborators' accounts. These changes only sync after performing a LOLI (Log Out and Log In) or after a long wait.As a result, notifications for task assignments and completions are also not functioning properly, which may cause delays in collaboration. Our team is currently investigating this issue.

IDENTIFIED 3 days ago - at 09/11/2025 08:06PM

Our developers discovered that the issue was caused by a change we implemented yesterday. We are currently reverting that change to resolve the problem.

MONITORING 3 days ago - at 09/11/2025 08:09PM

We are currently monitoring the result after reverting the change.

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