Outage in Todyl

Agents and SIEM Search Pages Not Loading in Management Portal

Resolved Major
May 31, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue with loading the agents page within the Todyl management portal.
Components affected
Todyl Management Portal

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/31/2024 09:48PM

This incident has been resolved. All SIEM events impacted during the event are visible in the management portal.

MONITORING over 1 year ago - at 05/31/2024 08:39PM

A fix has been implemented so both the agents and SIEM search pages are now accessible. This incident will remain in monitoring status as we validate that any SIEM events impacted by this event ingest properly to be visible within the management portal.

IDENTIFIED over 1 year ago - at 05/31/2024 08:23PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 05/31/2024 08:00PM

While investigating, we have determined that this impacts the SIEM search page as well. The incident has been escalated from degraded performance to partial outage. We will provide another update as soon as it becomes available.

INVESTIGATING over 1 year ago - at 05/31/2024 07:50PM

We are currently investigating an issue with loading the agents page within the Todyl management portal.

Latest Todyl outages

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SGN Connect agent registration and SASE connectivity - 17 days ago
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