Outage in Todyl

Delays in Agents connecting to SGN

Resolved Minor
September 12, 2024 - Started about 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently experiencing an issue with SGN connectivity. A subset of Agents are taking longer to connect. The problem is understood and a fix is being applied.
Components affected
Todyl Secure Global Network

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/12/2024 09:00PM

This incident has been resolved.

MONITORING about 1 year ago - at 09/12/2024 07:47PM

The fix has been applied globally, and all agents should see normal performance. We are continuing to monitor this closely.
If an agent still experiences delays in connecting to SGN, please reconnect it from the management portal, or the device itself.

IDENTIFIED about 1 year ago - at 09/12/2024 06:52PM

We have remediated the issue for the majority of agents. Some agents may still intermittently experience this issue. We are continuing to apply the fix globally.

IDENTIFIED about 1 year ago - at 09/12/2024 04:53PM

We are seeing connectivity being restored for the subset of Agents - any agents that remain impacted should be reconnected via the Management Portal - https://portal.todyl.com/device/list

IDENTIFIED about 1 year ago - at 09/12/2024 04:45PM

We are currently experiencing an issue with SGN connectivity. A subset of Agents are taking longer to connect. The problem is understood and a fix is being applied.

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