Outage in Todyl
Connectivity Issues in Washington D.C.
Resolved MinorIncident Report
Summary AI Generated
Todyl experienced intermittent connectivity issues at their Washington D.C. (IAD) Point of Presence on the Secure Global Network, affecting a subset of users with degraded or interrupted connectivity, including disruptions to tunnel connections and static IP assignments. The engineering team identified the root cause and implemented a fix after 3.2 hours, with devices expected to reconnect automatically as the network returned to normal operation.
We are currently investigating intermittent connectivity issues affecting the Washington D.C. (IAD) Point of Presence (PoP) on the Secure Global Network (SASE). A subset of users connecting through this region may be experiencing degraded or interrupted connectivity. Our engineering team is actively investigating the root cause.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 02/24/2026 09:32PM
This incident has been resolved.
MONITORING
6 days ago - at 02/24/2026 06:53PM
A fix has been implemented for the intermittent connectivity issues affecting the Washington D.C. (IAD) Point of Presence (PoP) on the Secure Global Network (SASE). The Secure Global Network (SASE) is operating normally in this region. Devices in the affected region are expected to reconnect shortly if they haven't done so already. We are continuing to monitor the environment to ensure stability.
IDENTIFIED
6 days ago - at 02/24/2026 06:41PM
We have identified the root cause of the intermittent connectivity issues affecting the Washington D.C. (IAD) Point of Presence (PoP) on the Secure Global Network (SASE). A subset of users connecting through this region may be experiencing degraded or interrupted connectivity, including disruptions to tunnel connections and static IP assignments. Our engineering team is actively working to implement a fix.
INVESTIGATING
6 days ago - at 02/24/2026 06:21PM
We are currently investigating intermittent connectivity issues affecting the Washington D.C. (IAD) Point of Presence (PoP) on the Secure Global Network (SASE). A subset of users connecting through this region may be experiencing degraded or interrupted connectivity. Our engineering team is actively investigating the root cause.
Latest Todyl outages
SASE Static IP routing issues - 4 days ago
Management Portal Unavailable - 17 days ago
Delayed Event Search Availability in SIEM - about 1 month ago
Delayed Event Search Availability in SIEM for Sophos events - about 1 month ago
Delayed Detection and Case Generation - about 1 month ago
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