Outage in Todyl
Case creation
Resolved MajorIncident Report
Summary AI Generated
Todyl experienced a major incident that caused delays in case creation and scheduled reporting for 1.8 hours. No alerts were lost during the incident, and the MXDR team actively reviewed all open cases while the issue was being resolved. The service was fully restored with the MXDR team catching up on delayed cases and report delivery.
We identified and resolved an issue that caused delays in case creation and scheduled reporting. No alerts were lost, and MXDR is actively reviewing and addressing all open cases. We are maintaining heightened monitoring until all delayed cases have been fully processed, reviewed, and addressed, and all scheduled reports have been delivered.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 04/28/2026 03:16PM
Delays in case Creation and reporting issue is resolved. System and MXDR team is fully up to speed in reviewing the delayed cases. We are continuing to monitor but we consider the issue resolved.
INVESTIGATING
1 day ago - at 04/28/2026 01:46PM
We are continuing to investigate this issue.
INVESTIGATING
1 day ago - at 04/28/2026 01:33PM
We are continuing to investigate this issue.
INVESTIGATING
1 day ago - at 04/28/2026 01:29PM
We identified and resolved an issue that caused delays in case creation and scheduled reporting. No alerts were lost, and MXDR is actively reviewing and addressing all open cases. We are maintaining heightened monitoring until all delayed cases have been fully processed, reviewed, and addressed, and all scheduled reports have been delivered.
Latest Todyl outages
Case Generation Delay - 28 days ago
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Delay in SGN connectivity - about 2 months ago
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