Outage in TOMIS, INC.
XOLA data population is broken
Resolved MajorIncident Report
According to our logging systems, this is due to a mismatch between what our system expects XOLA Gift data to look like and what XOLA is sending us. We will keep investigating and update this incident as the issue progresses.
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Latest Updates ( sorted recent to last )
RESOLVED
about 6 years ago - at 12/04/2019 04:17PM
XOLA population is back to the its original state.
MONITORING
about 6 years ago - at 12/03/2019 11:12PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 6 years ago - at 12/03/2019 10:58PM
This issue has been identified and a fix is being implemented.
INVESTIGATING
about 6 years ago - at 12/03/2019 09:48PM
According to our logging systems, this is due to a mismatch between what our system expects XOLA Gift data to look like and what XOLA is sending us. We will keep investigating and update this incident as the issue progresses.
Latest TOMIS, INC. outages
Background workers are unavailable - over 5 years ago
XOLA data population has intermittent failures - about 6 years ago
TOMIS App's Database is unresponsive - about 6 years ago
Automated process queue's database ran out of memory - about 6 years ago
Database disk ran out of space - over 6 years ago
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