Outage in TOPdesk

Some TOPdesk functionalities slow or unavailable

Resolved Minor

August 01, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing problems at our UK1 hosting locations. As a result some functionalities like checklists or permission overviews of your TOPdesk environment may not be available and performance could be degraded. We are aware of the problem and working on a solution. Our apologies for the inconvenience. We aim to update this status blog at least every 30 minutes until the issue has been resolved.

Components affected

TOPdesk UK1 SaaS hosting location

Need to monitor TOPdesk outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 08/01/2023 10:13AM

Everything is operational again

IDENTIFIED over 2 years ago - at 08/01/2023 09:44AM

We identified the issue and implemented a fix. Everything should go back to normal within the next couple minutes

INVESTIGATING over 2 years ago - at 08/01/2023 09:26AM

We found a potential issue and are looking into it

INVESTIGATING over 2 years ago - at 08/01/2023 08:53AM

We are currently experiencing problems at our UK1 hosting locations. As a result some functionalities like checklists or permission overviews of your TOPdesk environment may not be available and performance could be degraded.

We are aware of the problem and working on a solution.

Our apologies for the inconvenience. We aim to update this status blog at least every 30 minutes until the issue has been resolved.

Latest TOPdesk outages

Disruptions with logging in to My TOPdesk - 19 days ago

Knowledge Items show .json code - 2 months ago

Major 'Problems with images in knowledge items' - 3 months ago

EU1 slowness - 3 months ago

Performance issues on multiple hosting locations - 4 months ago

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook