EU1 automated actions delay

After monitoring the effect of the taken measures to our systems, we are pleased to confirm that the automated action execution has returned to normal. 
The disruption was caused by an overload in our automated actions queue, which resulted in a delay of action executions being executed.

All previously delayed automated actions have now been executed successfully and our systems have returned to a normal operational state. 
We apologize any inconvenience this disruption might have caused during this period.

We will investigate the root cause and post the Root Cause Analysis (RCA) on the Status Page once this major has been evaluated by our team.

We have identified the cause and have taken the necessary measures to minimize the impact on the action service.

The action sequences queue should be clearing soon.

We will keep monitoring the situation and post another update in about 30 min.

We are currently experiencing problems with our action service on our EU1 hosting location.

As a result there may be a delay in the automated actions.

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.

E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR24 01 9300.