Major Incident: Can't save incident/Empty image

Dear Customers,

as communicated before, a fix for the not savable incidents issue has been released.
Due to the TOPdesk release cycle, it took some time to ensure that all environments were updated to the required version.
We are pleased to confirm that version 16.06.008 has now been deployed to all TOPdesk environments.

This update resolves the issue that prevented operators from saving incidents that contain broken images.

We sincerely apologize for any inconvenience this issue may have caused and appreciate your patience while we worked to resolve it.

Kind regards,
The TOPdesk Team

Dear customer,

The issue where "broken images" in incidents action fields prevent you from saving the incident card has been fixed by development.
The version for this fix is 16.06.008.

A work around is available for this bug.

Work around:
⒈Locate the broken images in the action fields of the progress trail.
The broken image will look like a square box with a border around it.
⒉Delete the broken images
⒊Submit the correcte action field
⒋Repeat if more action fields are affected
⒌Save the card

Our apologies for the inconvenience. At the time of writing the fix is part of our release cycle. 
We cannot yet say when exactly the release will be available. Expected release is by the end of week 25.

Dear customer,
The issue where "broken images" in incidents action fields prevent you from saving the incident card has been fixed by development.
The version for this fix has yet to be announced. 
We expect this to be known tomorrow.

Due to the way the TOPdesk release cycle works, it will take some time before you'll notice the fix in your TOPdesk.

We will try to keep you updated where possible.

We are currently experiencing disruptions with saving incident cards.
It may occur that Incident cards that contain a "broken image" cannot be saved.

An error pops up stating to check the log files.
To see if you are affected by this disruption, check if your Incident contains action fields with "broken images"
These images look like an empty box with gray border.

The logs files state the following error:
'The given index must be of a Image token'

The error was introduced in version 16.06.001

A work around is also available for this bug.
Work around:
⒈Locate the broken images in the action fields
⒉Delete the broken images
⒊Save the card


Development is actively investigating the issue and will produce a fix as soon as possible.

Our apologies for the inconvenience

We are currently experiencing disruptions with incidents that cannot be saved due to empty images in the action field.

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when this will be solved.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 06 2790.