We are currently experiencing problems with automated actions on our NL3 hosting

The issue has been resolved. A number of our clients have confirmed that their actions are now being triggered as expected.

Customers are encouraged to contact support if they continue to experience issues.

Thank you for your patience and our apologies for the inconvenience this issue has caused.

We have successfully rebooted the action service software, and all actions are now being initiated as expected.

Please be aware that any actions that have been triggered, either manually or automatically, but are still in a queue, will now be executed.

We are actively monitoring the situation to ensure system stability.

We are currently experiencing problems with automated actions on our NL3 hosting location.

As a result your automated actions may not trigger.

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.

E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR24 06 3491.