SaaS disruption at E3 hosting location. 2 application servers unavailable

We will evaluate this issue internally. Upon its completion, a Root Cause Analysis (RCA) will be posted on our status page for your reference.
If you continue to experience any issues, kindly reach out to our support team for assistance. We appreciate your patience and understanding in this matter.

Both application servers have been restarted, all affected environments are available again.

Both application servers have been restarted, all affected environments are available again.

We are experiencing a problem with 2 application servers at our EU3 hosting location. 
This results in 23 environments being unavailable

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.

E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR24 11 3429.